Terms of Service

These Terms form a contract between you and Sign10X when you create an account or use the service. You must be at least 18 and able to enter a binding agreement. If you use Sign10X for an organization, you represent that you can bind it. If you disagree, do not use the service.

You must provide accurate information, safeguard your credentials and promptly report suspected unauthorized access. You are responsible for activity under your account and for assigning appropriate workspace roles. You may not share secret API keys or use another person’s account without authorization.

Sign10X provides tools to request and apply electronic signatures and preserve workflow evidence. You and the document sender are responsible for deciding whether electronic signatures are suitable and enforceable for a transaction, obtaining required consent, identifying signers and retaining copies.

Some records may be excluded from electronic-signature laws or require special notices, delivery methods, identity checks or retention. Sign10X does not provide legal advice and does not guarantee that any document, signature or workflow will be enforceable.

You retain ownership of documents and other content you submit. You grant Sign10X a limited right to host, process, reproduce and transmit that content only to operate, secure and support the service and comply with law. You represent that you have all rights and permissions needed to upload content and provide recipient information. Sign10X does not review or become a party to agreements signed through the service.

You may not use Sign10X to violate law or another person’s rights; send deceptive, abusive or unsolicited communications; upload malware or unlawful content; interfere with security or availability; probe or bypass access controls or limits; misrepresent identity or authority; or resell the service except under a written agreement. We may investigate and restrict activity reasonably believed to create harm or legal risk.

Free and paid plan limits are shown on the pricing and billing pages. Paid subscriptions are billed in advance through Stripe and renew automatically at the selected monthly or annual interval until canceled. Prices exclude applicable taxes unless stated otherwise. You authorize recurring charges to your selected payment method.

You may cancel future renewals through the billing portal. Unless law requires otherwise, cancellation takes effect at the end of the current paid period, and amounts already paid are handled under our Refund & Cancellation Policy. Upgrades, downgrades, prorations and payment retries are presented by the billing flow before confirmation.

We may improve, modify or discontinue features and may suspend access for maintenance, security, nonpayment, legal requirements or material breach. We do not promise uninterrupted or error-free operation. We will use reasonable efforts to avoid unnecessary disruption and provide notice of material changes when practical.

The service relies on third parties for infrastructure, authentication, email and payments. Their terms may apply to their services. Sign10X is not responsible for third-party services outside our control, but this does not limit obligations that cannot legally be limited.

Each party will use reasonable care to protect nonpublic business information received from the other and use it only for the relationship, except where disclosure is authorized or legally required. You must configure recipients, permissions, API keys and integrations appropriately.

Sign10X and its licensors own the service, software, branding and related rights. These Terms grant only a limited, nonexclusive, nontransferable right to use the service during your permitted access. If you provide feedback, you allow us to use it without restriction or compensation.

You may stop using the service at any time. We may suspend or terminate access for material breach, unlawful use, security risk or nonpayment. Upon termination, your right to use the service ends. Provisions that by nature should survive—including payment duties, ownership, disclaimers and liability limits—will survive. Export or retain required documents before access ends.

To the maximum extent permitted by law, the service is provided “as is” and “as available.” Sign10X disclaims implied warranties of merchantability, fitness for a particular purpose, title and noninfringement. We do not warrant that templates are appropriate for your facts, that signatures are enforceable, or that the service will meet every legal or compliance requirement.

To the maximum extent permitted by law, Sign10X will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or lost profits, revenues, data or goodwill. Sign10X’s aggregate liability arising from the service will not exceed the greater of $100 or the fees you paid Sign10X in the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law.

To the extent permitted by law, you will defend and indemnify Sign10X from third-party claims arising from your content, your use of the service in violation of these Terms, or your violation of another person’s rights. Sign10X will promptly notify you and allow reasonable control of the defense, subject to our right to participate.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Courts with jurisdiction in Virginia will have exclusive jurisdiction, except that either party may seek urgent injunctive relief in any competent court and applicable consumer law may provide otherwise. Before filing a claim, please contact us and allow 30 days to try to resolve it informally.

You may not assign these Terms without our consent; Sign10X may assign them in connection with a merger, reorganization or sale. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder continues. These Terms and referenced policies are the entire agreement about the service unless a separate signed agreement applies.

We may revise these Terms. Material changes will be communicated when required, and the effective date above will change. Changes will not apply retroactively where prohibited.