Refund & Cancellation Policy

Seven-day refund window

You may request a refund of your initial paid Sign10X subscription purchase within seven calendar days after the original charge. Email [email protected] from the account’s billing email and include the workspace name and charge date. Do not send full card details.

The seven-day window does not renew with each billing cycle and ordinarily does not cover renewal charges, usage-based charges, custom Enterprise commitments or charges already refunded. We will provide any additional refund or cancellation right required by applicable law.

Cancellations and renewals

Paid subscriptions renew automatically at the monthly or annual interval selected at checkout until canceled. You may cancel future renewals through Billing → Manage billing. Cancellation normally takes effect at the end of the current paid period, and you retain paid access until then. Cancel before the renewal date to avoid the next charge.

Plan changes

Upgrade, downgrade and proration details are displayed in the secure billing flow before you confirm. A downgrade may take effect at the end of the billing period. Your documents and audit history are not deleted solely because you cancel or change plans, but feature and usage limits may change.

Processing

Approved refunds are returned to the original payment method. Financial institutions control posting time. We may ask for information reasonably needed to locate and verify the purchase and may deny requests involving abuse or fraud where permitted by law.

Questions

Contact Sign10X at [email protected] or 8401 Mayland Dr #6575, Richmond, VA 23294. See also our Terms of Service.